Customer Service Representative~ Pharmacy
Position Summary - (Major Purpose of the Position):
Under general supervision is responsible for the initial encounter with customers and handles their basic sales.
Experience and Education:
- Must be at least 16 years old with working papers and pursuing a high school degree or have graduated with a high school diploma or equivalent.
Special Knowledge, Skills, and Abilities:
- Must be oriented and sensitive to customer needs and aware of the importance of confidentiality regulations (HIPAA)
- Good interpersonal and communication skills
- Must be able to work with initiative under general supervision
Position:
- Assist customers with prescription intake and delivery, purchasing, Over The Counter medications, & general merchandise
- Help customers locate products throughout the storewhen needed
- Use POS cash registers to ring up customer's prescriptions, lottery, gift cards, phone cards, or paid on accounts
- Answer phones and answer general questions or write down prescription numbers- refer all other calls to Pharmacists
- Dust and straighten merchandise on shelves and run sweeper when needed
- Assist customers with Sony Picture Station
- Assist in nightly duties such as cleaning coffee pots, and turning off cappuccino/coffee maker, copier, and other lights
This job specification should not be construed to imply that these requirements are the standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor or the agency.